can't access messages on xbox live website

anyone having trouble accessing messages while on the website.  It says I have messages but when i click on the envelope icon, it goes to the send message page.  also, the friends online and offline takes forever to load.

 

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Last updated July 5, 2018 Views 1 Applies to:

That may be your internet connection but, when you arrive on the send message page and scroll down your messages should pop up.

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I agree with inferior here it could be your connection and also try scrolling down as its under the sent messages section so you should be able to see it and if you don't maybe the page is still loading for you

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I had this exact same problem a few months ago. Have you by any chance got a message from Live in your messages on your Xbox 360, something to do with extending COD elite subscription? If you have any messages from Live delete them out from your 360 console messages.

 

I did this and then I could do my messages as normal on the xbox.com website

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Greetings, GAMERGRL! In order to access your private messages you need to click the "Private Messages" button underneath the Xbox forums / join the conversation banner. The envelope button will open up a new message composition window.
 

Can you explain the loading problems you're having in a little more detail? Where are you experiencing this issue and do you encounter any error messages? Thanks! :)

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