Can't access account.

Currentlyi have ran out of xbox live, im trying to cancel the renew feature so that when i get money in my account i can save up and just by a 12 month card.

The problem is that im unable to click the account option on my xbox. I've tryed using xbox.com account but i can't figure out how to do it. I read through a stickied thread that had a link to follow but it said i found a glitch in the site.

 

Can anyone help me? As im getting rather frustrated.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Because your account was on auto renewal and unable to make the payment for the service it is currently in billing suspension. Phone support will be able to help you remove the charges and turn auto renewal off.

support.xbox.com/contact-us

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