Can someone test something for me ?

Can someone test how their disc drive takes a disc ??

I have a feeling mine is messed up, It's not smooth entry like the PS3.
It kind of gets jammed/stuck then gets fed through, and sometimes it just feels blocked and the disc wont even enter.

Is this a new mechanic I'm not familiar with on the Xbone ??

 

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Last updated July 4, 2018 Views 0 Applies to:

Also, if i put a disc in slowly and it "senses" a disc coming in but I don't put it in, it makes a pretty horrible churning sound. Is this normal ?

after messing around with it a bit, it seems it enters smoothly if i bend the disc downwards while entering,

If i bend it upwards it won't enter at all, and if I put it in straight it sometimes doesn't take.

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This is not normal behaviour. Get it replaced at the store you bought it from. Or call Microsoft Support to have it replaced.

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Well, the problem is my local store, and most of my country has no more Xbox One consoles on hand.

Can someone explain the procedure of getting it replaced through Microsoft? (I'm in Australia)

How long will I be without an Xbox One ?! Because It still works fine right now, just a messed up disc drive.

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I don't know how it works for someone outside of the country but to register your xbox and request service go to

myservice.xbox.com

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I believe that they will "advance" you one, send you a console and you send the old one back......BUT, they will put a 500 dollar "hold" on your credit card to make sure you return it.......other way will take a LONG time I believe....

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3/4 weeks here in the states is the reported turnaround.

Joshua Randall

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