Our family console has been banned. As it is my children (10 and 12 years old) that mostly use the console, I'd like to know what alleged violation of policy they have committed. If I don't know, how can I, as a parent, prevent future violations? The no explanation, no recourse for paying customers is not conducive to maintaining good client relations and does not demonstrate good faith. My next communication on this subject is going to the following website https://www.bbb.org/file-a-complaint/ and I plan to keep contacting MS customer service and this forum until I receive a response.
The console that was banned is associated with the following game tag: XXXPendraggon, hopefully there is a business professional with an appropriate sense of compassion on the receiving end of this forum. Thank you.
A Concerned Parent