Can someone please respond? 3rd Post

Our family console has been banned.  As it is my children (10 and 12 years old)  that mostly use the console, I'd like to know what alleged violation of policy they have committed.  If I don't know, how can I, as a parent, prevent future violations?  The no explanation, no recourse for paying customers is not conducive to maintaining good client relations and does not demonstrate good faith.   My next communication on this subject is going to the following website https://www.bbb.org/file-a-complaint/ and I plan to keep contacting MS customer service and this forum until I receive a response.

The console that was banned is associated with the following game tag: XXXPendraggon, hopefully there is a business professional with an appropriate sense of compassion on the receiving end of this forum.  Thank you.

A Concerned Parent

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Sorry but  this forum will not get you an answer, its made up of community members, moderators and support personnel, the only persons that can help with bannings of any nature are the Enforcement Team (XBLPET)

For account suspensions, please post in forums.xbox.com/.../41.aspx or forums.xbox.com/.../2194.aspx

For console bans, please read http://xbox.com/consoleban

For "marketplace theft" issues, please read forums.xbox.com/.../62589.aspx

For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct

I can understand your frustration but nothing will be resolved for you on this particular forum I can assure you

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