Can someone help me with changing auto-renewal?

I have called several times, but yet, it is hard to find out what to do to turn it off.

Could some one post the exact steps through via phone to turn off auto-renewal.

Such as what numbers to press when going through this method.

Thank you.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

you call and get billing and cancelations (each menu is different for each region)

even if you get the wrong department

they can transfer you but it does incur hold time

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Call support for your region. Select BILLING. Then tell the support rep when you are connected to one that you wish to turn off auto renewal on your account.

Be aware though that if you decide to purchase any Live subscriptions via the Dashboard it will turn auto renewal back on and you will need to call to turn it back off again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.