can some one help me?

hello my name is chris. 

end i need some help .

 i am not so into computers end modems end all that stuff .

so hire is the problem, Your console can connect to Xbox LIVE, but your router or gateway isn't properly responding to ICMP responses,

i can conect to internet but i cant conect to xbox LIFE. 

plz help me !!! 

gretings from holland ! 


Question Info

Last updated July 4, 2018 Views 3 Applies to:

In order for someone to help you, we need to know some more information.  Could you answer the following questions from the 'Start Here' sticky on the main page.


What Country/State/Province do you live in?
Modem brand & model number:
Router brand & model number:
Network Connection Type: Wireless/Wired
If Wireless, what type of encryption are you using?
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried:
Is UPnP Enabled? Yes/no/Unknown
Is NAT Type Open?
Any Error Codes you encounter:
What type of internet do you have? Cable/DSL/T1/3G?
Who is your ISP(Internet Service Provider)?
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.