can not update software to connect to xbox live (error message can not find on website)

I have received a xbox 360 console to try and get accessed to xbox live for a friend.   His son bought a activation code, but we have to update the software on the console before we can enter the code.     It gets almost done downloading then an status code error appears. (396B-3F4A-1780-2446-C800-1006)  Since I was getting the same error he was getting I decided to download the file to my computer then copy to DVD and try it that way. Again I got an error (396B-3F4A-1900-2446-C800-1006)

What to do now?   Do you need any more info?

 

Thanks

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

When you followed the procedure at http://xbox.com/update and burned the DVD with the update, would you please tell us what occurred when you powered up the Xbox with the update disc?

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When I powered up the unit says "An update must be applied to your console to play this game. If you decline this update you will not be able to play this game.  Do you wish to update your console now? "   I press yes

Then it starts to do the update then I get the error.  

Can't install update disk unreadable

1. Clean disk

2. restart.

I have a hard time believing it is the copy that I just made, when I got almost the exact same error code when I was doing it through the network.

Thanks

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Well, thatinitial screen is good.

 

Do you have a USB flash drive so we could try a completely different medium? BTW, the USB update does not use *exactly* the same download for the Local Install so please make sure to download the USB verstion from http://xbox.com/update for it.

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I downloaded the USB and tried it got the same error message except this time the 1780 was replaced with 1600?  

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Then I would call 1-800-4MY-XBOX Option 3 (Repair) as it may be that time.

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Thanks anyway, I will give it back to my friend and let him figure it out.

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