Can not stay connected to XBOX Live when playing online

I recently changed my internet service provider from AT&T to Time Warner.  In the process ofd doing so I was required to buy a new router/modem.  I have tried everything they have said to try and I am still getting random disconnects from XBOX Live.

I bought a Motorola SBG6782-AC

I have set up my xbox with a static ip of 192.168.0.59

I have set up a static ip on my pc of 192.168.0.150

my default ip (gateway) on the router is 192.168.0.1

I have opened all the ports as directed but here is where my issues seems to be.

It asks for a internal ip address in the port forward set up and an external ip. 

Which IP's go where and which ip's are they asking for.  The PC, the router, or the xbox 360?  I have tried using various combinations to to avail.

2 weeks and 2 days.  Took the 1st one back because I thought it was broken. Still get a connection for a bit then disconnected.  Then won't reconnect.  Freezes counsole all together sometimes.

I used this information as my resource but have tried other resources as well.  They are all saying the same basic things.

http://portforward.com/english/routers/port_forwarding/Motorola/SBG6782-AC/Xbox_Live_360.htm

If you look on the screen shots of my router, it asks for internal ip address/start and end port and an external ip address/start/end port as well.  I am putting in the correct ports as directed but I am not so sure what ip addresses go into which box.  I hope this is all my issue is anyway.

Like I stated, I have tried the DMZ thing using the static ip from the xbox.  Worked for a bit then went back to same issue. I tried the port forwarding numerous times only to find out I missed something.  Then when I think I go tit cause it works, it goes back and disconnects again. I have also used the UPnP enabled option numerous times as well.  Works then does nto work. 

When I run the xbox test, it works half the time the other half says my nat settings are mod or high, depending on what I played around with.  So frustrating because I never ever had this issue before I switched the router adn this is a top grade one according to Best buy and TWC who recommended this model!

Please help!

 

Question Info


Last updated July 4, 2018 Views 17 Applies to:

I have the same router and I am having the same issue

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Greetings Whiskeymen!
Do you use wireless, or wired with your console? If wireless, state whether you use the white, or black external wireless network adapter or the built-in (Xbox 360S/E).

Do you connect multiple xboxes to the same router Internet connection?

[quote user="Whiskeymen"]I have set up a static ip on my pc of 192.168.0.150[/quote]Why do you use static IP for your PC?

[quote user="Whiskeymen"]It asks for a internal ip address in the port forward set up and an external ip.[/quote]Each entry for the Local IP address (Port Forwarding) is the static IP address that you've assigned uniquely for your Xbox. Each entry for the External IP address should all be set to 0's (zero's).

You should only have to forwarding network ports 3074 (UDP and TCP) and 88 (UDP) for both inbound and outbound connection(s).

Make sure each entry have Enabled set to On!

Have you tried to use UPnP (Universal Plug and Play) only, for the method to automatically forwarding network ports?

The implementation of UPnP require you to have your console's network settings set to Automatic, for the Xbox to be assigned IP and DNS information from the DHCP server on your router.

Make sure you don't mix UPnP, Port Forwarding and DMZ, to be enabled at the same time. Configure and use only one feature at a time.

Could you make sure the Firewall Protection setting are set to Low and that IP Flood Detection is disabled/unticked.

Post back and let us know how that goes. 

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Thank you and I will try this today and let you know!  It does look like I had a couple things wrong or backwards!  I do have a built in wireless network adapter!  Thought i needed an ip on the computer too but figured out i didn't need it. Had one set on xbox and it appears I was just using the wrong ip numbers!  Will try and post again!

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Beware of this router/modem combo!  has a glitch of some sort!  Nothing we tried worked, so just bought new router and modem!  Thank you for your time!

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