Can not sign into XBOX Live for the first time!

I have created an account on yet when I input my email address on the console to sign in it says 'it is not the account I logged in with'.  How do I sign in for the first time.




Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hi Ryan!

Thanks for bringing this to the Forums and most of all, welcome to Xbox and Xbox LIVE!

If you created your profile online on, the first thing you have to do is to download your profile from LIVE servers onto your console.

Learn how to download your Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.
  4. Enter your Microsoft account password.
  5. Select the storage device for your profile (for example, Hard Drive).

Learn how to download, move, or delete your Xbox LIVE profile.

Post back and let us know if you were helped by this. 


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