can not sign in to xbox live

i cant sign into xbox live. ive run the connectivity test and it says im able to connect to live but when i try and sign in it takes ages and then says disconnected from xbox live and comes up with an error message.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello there!

If you could share the error message that will help us identify the issue! In the mean time, although you say it is not your connection it would be best to just make sure that it isn't. It may be you NAT Type, you can learn more about this here.

Keep us posted!

Dark.

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have you tried turning your router and Xbox off for a couple of minutes,then power up your router,once thats fully working switch your Xbox on

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