Okay, I have been trying off and on for almost 6 months now to get help with our Xbox 360. In the beginning, a notification came up as soon as we turned it on stating there was an update that needed to be installed. So we attempted to install it. It didn't work, and without it working, we can not connect to Xbox Live. I looked up the error code (42FE-43C5-1380-267F-C000-0185) that it kept giving me and there was no information on that particular code that I could find. I was told to purchase a USB Flash Drive, download the update there, then install it from the Flash Drive. It didn't work. Then I was told to purchase a new hard drive, that didn't work. I've went through steps of deleting the update and starting fresh, disconnecting everything and starting fresh.
I have done every single thing you can imagine recommended by the representatives to get this update to install, but it will not work. This last time I spoke with them, they told me I had to open some ports and enable DMZ through my ISP. We tried that, and it didn't work. I don't know what other thing I can do to get this download to install and I'm at my wits end. The Xbox 360 that I bought, is the 4GB one. I soon found out that that wasn't nearly enough storage space which is why I bought the additional hard drive. Here's the thing and I've been trying to explain this to every single representative that I've spoke to but they keep thinking I'm talking about the additional hard drive. (Which is mainly the reason I bought a brand new one just so that I could prove to them that the additional hard drive was not the issue.) In the storage area, it lists 3 devices. The Cloud Saved games, the Hard drive (the additional one I purchased) and the third one which I can only assume is the 4GB hard drive that came with the system, which says Unformatted. So why don't I just reformat it you may ask? I've tried, over and over again. I click on format, it goes through as if it's formatting, and then goes right back to saying Unformatted. I am at a loss. I can't tell you how insane this has drove me trying to fix this. If there is anyone out there that can give this Mom some advice on what to do so that my kids can play their games, I'd really appreciate it!