Can not connect to Xbox Live

I am unable to connect to Xbox live.  I am using a wired connection that when i go to connect ot XBL tells me that i need to connect a ethernet cable into the xbox.

 

I have tried switching cords and plugging directly into the modem.  I have reset the router and the modem.  Please Help.

 

after i run test connection it tells me to be sure to plug in an ethernet to both xb and modem

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hi, have you had any storms in your area lately? Try a different cable and different port in the router if that does not help then I'm afraid it sounds very much like your Ethernet port is faulty and the Xbox will have to be returned to store or repaired by Microsoft

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