Can not connect to Xbox Live (wired)

Two day ago, I tried logging I to Xbox Live and I got an error message that said I couldn't connect to live with my profile because it might be corrupt. I sort of understand this because I recently had to update my email so that might be what the problem there. So I turned off my Xbox and tried it again. Since then, I keep getting error messages that say I can't connect at all. When I tried to test my connection, it stops between network and internet. I tried everything. Reconfiguring, resetting my router and modem, port forwarding and anything else on the support page. I even spoke to someone from customer support and she only suggested what I already tried. Also, I connect to the internet through my laptop since my modem and router are on the first floor and the Xbox us on the second in my room. The laptop I use is not having any problems with the internet at all. I really need to reconnect as my friend thought it was something to do with my profile and deleted it off the Xbox and now I can't download it because I can not connect. Please if anyone can suggest something new, I'd greatly appreciate it. What Country/State/Province do you live in? New Jersey, United States Modem brand & model number: Unknown Router brand & model number: Linksys WRT160N v3 If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Wired Things you have tried: see above Is UPnP Enabled? Unknown Do you have a NAT error? If so, what is your NAT type? Unknown Any Error Codes you encounter: 8015190B, 80151901, 80151909 Who is your ISP(Internet Service Provider)? Cablevision After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.) W: 0000 - 000B X: 0600 - F001 Y: 0000 - 0000 Z: 0000 - 0000 ID: 0004 - 0000 L: 0015 - 10F1 Q: 8007 - 0435 T: Wired A: 192.168.137.178/255.255.255.0 G: 192.168.137.1 D: 192.168.137.1/0.0.0.0
 

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Last updated July 4, 2018 Views 2 Applies to: