Can not connect to XBOX live. PLEASE HELP

I have a Motorola Surfboard SBG6580 Modem/Router combo.  I have attempted to use two different xbox360s (new 250gb xbox slim, old xbox 360) both connect to internet and network but neither can connect to xbox live.  modem is new. tried disabling firewall to no avail.

error status report on xbox slim with wireless network connection

W: 0000-0021

X: 0000-F001

Y: 0088-1C40

Z: 0000-0000

ID 0006-0000

L: 8015-1000

Q: 8007-0435

T: WIRELESS

A: 192.168.0.6/255.255.255.0

G: 192.168.0.1

D: 75.75.75.75, 75.75.76.76

N: bornWIZDOM

S: WPA2

C: 11

Error Status Report with older XBOX360

W: 0000-000B

X: 0000-F001

Y: 0088-1C40

Z: 0000-0000

ID 0006-0001

L: 0015-10F1

Q: 8007-0435

T: WIRED

A: 192.168.0.2/255.255.255.0

G: 192.168.0.1

D: 75.75.75.75/75.75.76.76

THANK YOU IN ADVANCE FOR ALL YOUR HELP.

ALEX

 

Question Info


Last updated July 4, 2018 Views 45 Applies to:

USA/Pennsylvania

tried both wired, and wireless with external and internal adapter

UPnP enabled: yes

no NAT error

no error codes

ISP: Comcast

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What is your internet speed if you don't mind me asking?

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^^^ Also, are there any other devices on the network?

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Hello bornWIZDOMN,

Sorry to hear about your connection issue. Thanks for coming here to the forums for help.

First, I'd like to know if you've given our Xbox LIVE Connection Solution a try?  The steps there can be very helpful for getting your console connected to your home network and LIVE.

Give the steps there a shot, and let us know your results.

Thanks!

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