Can no longer Connect

Was playing a game about 30 minutes ago and everything was fine. I quit out of the game and tried using the ESPN app on the dashboard. It disconnected me and since then I can no longer connect. Everything else can connect to the internet fine. 


What Country/State/Province do you live in? USA  / GA

Modem brand & model number: 

Router brand & model numberD-Link DIR615

Network Connection Type: WIRED

If Wireless, what type of encryption are you using? 

Things you have tried: Reset all Hardware / Port Forwarding

Is UPnP Enabled? YES

Is NAT Type Open? YES

Any Error Codes you encounter: Have a connection to the internet but can not connect to XBL

What type of internet do you have? Cable

Who is your ISP(Internet Service Provider)? Charter

What is your internet speed and ping? 13.8 mbps down / 1.07 mbps up and 13 ms Ping

When you run "Test Xbox LIVE connection" what is the exact message shown on screen? There's a problem with your connection. 

W: 0000 - 000B

X: 0000 - F001

Y: 0C88 - 1C40

Z: 0000 - 0000

ID: 0006 - 0001


Question Info

Last updated July 4, 2018 Views 2 Applies to:

So the issue is connecting to LIVE, correct? Are you still having this issue? If so, does it persist if you wire directly to the modem?

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