So, hello all!
First of all, i really disappointed at MS, because of the support, how they dealing with their costumers - lets just say they doesnt like to give a helping hand to them
In the conduct they can only say, only u have a responsibility on the account ecetra. and this is just a really short version of this thing.
I'm over a few investigation (actually, my profile) - it was stolen, and the gamerscore has been modded up - too much stress and stuff like that with the costumer support etc. then i received the email:
"no evidence of fraud" - what the heck - i'm so nervous and no way to write down how much...
I spent so much money to calling the support in the last few months - i gave them every detail, REALLY! - i was even spoke with a supervisor, and i was told that they are able to check everything in the profile and console liftime, but it is not seems like that.
Another crazy thing is, i know the person who did all this to me, very hard to communicate with him, - i dont think so, he would wanna give it back to me, and to be honest i dont want that either, now.
This whole thing just ruined everything, and really broke me, health issues etc.
The last investigation on the case was in June - i wasnt able to called the support again, and i always said i'll do on next week etc. - it was all about my disappointment
So in a meanwhile, this person has full access on my profile, because he managed to change EVERY data - name- address- in the account
Luckily i may have some chances, - because i only have 1 !!! information what should proove that i'm the real owner of the account - this is the unique id of the account.
But i just cant see why the Microsoft is so unable to do anything - i mean i was really thinging about everything, how the system may work or not - and they should have to see it - the profile was moved to another console, with one sign in the gamerscore went up to 58+ thousand from 27k - all of the achievements unlocked offline EVEN THE ONLINE MULTIPLAYER ACHIEVEMENTS, so its just SO REDICOULUS
(and i still have the original profile of mine on my computer, after when it was stolen, i copied to the pendrive)
I don't want to accept the thing that i may have to start it over - I REALLY dont want to, i putted lots of effort into etc. NO WAY FOR ME TO START A NEW ACCOUNT.
So, this isn't the whole detailed story, but the point is in it.
And the funny thing is that this guy is just get used to love this modding thing sh*t - so that he even modded his own GT, i mean, he modded up the xbl number (which shows how many years that you are on xbox live) on his gamercard (hmm secret weapon for me againts him, maybe - when i'll call up the support again, i'll definetly report this)
to be in topic - MS SUPPORT TEAM, ARE THEY ABLE TO FIX MODDED GAMERSCORE ??? because i also tried to find any story/article with Google, but i didn't find anything on this :(
Sorry for my english!
have a nice day! :)