Can I combine or transfer gamertags?

When I originally got my Xbox 360 my boyfriend set up my account on the console.  He thought I had to have a gmail account to do so.  He created a gmail account and then forgot the username and password.  As a result, a separate account was set up via my cox email account and xbox assigned some random gamertag (which was really lame).  I renamed the assigned gamertag to HelenKillerz.  Now I have two gamertags, but I can only log into this one since we don't know the email info on my other account.  However, I like the the other gamertag (similar version of HelenKillerz).  Is there any way to assign THAT original gamertag to my cox email account?


Question Info

Last updated July 5, 2018 Views 5 Applies to:

Hey there.  If you have forgotten the email to your account, please contact Xbox Phone Support ( and verify the account.  Once you get that done, you can change your Gamertag to another Microsoft Account by following these instructions (

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