Can connect to xbox live but cannot connect to no other online servers! help please

Youve probably seen this a million times but i can find help no where!, basically i connect to xbox live through my laptop and connect to a wireless internet connection called 'wifispark' few months ago i had no problem with connecting to any servers such as fifa or call of duty now i cannot connect to either and on the rare of chance when i do it lasts for seconds and the lag is awfull. If anyone knows how to resolve this any comments are appreciated.

Thanks.

 

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Last updated July 4, 2018 Views 1 Applies to:

I would recommend contacting your internet provider the problem my be on there side.

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Hey there LuuKee Xx!

Let's see what we can do to get things sorted.

Reading through this, it sounds like you're connecting your console through your laptop and then connecting to an unsecured wifi. Do you have personal access to the internet connection you're trying to use? Are you able to try using a wired connection from your console to your router?

Let us know and we'll work with you from there! ^_^

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Hello, yeah i am connecting to a unsecured wifi but it has never been a problem for the past 2 years its just previously, but from now and then i am able to connect to ea. I am always able to connect to xbox live.

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Hi XX,

Seeing as you do not have access to the network hardware, our troubleshooting capabilities are severely limited. 

To isolate the issue, are you able to bring your console to a buddies house and try it on a different network? If it works on another network, than your current network would be the problem. 

Let us know, and we can go from there.  

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Yeah i will have to try this,

Thank you.

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Sounds good Xx. Let us know how that goes! :D

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