Can' connect to XBL

hi all !!

i've a trouble, the last night (i'm french ^^) i've upgrade my xbox YES !!! you can say ^^ but after this upgrade, i can't connect to xbox live, my dashbord is 2.0.1346.0 and i'm angry because i pay for xbox live but i don't play online !!!  

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I'm having the exact same issue. Called XBOX Support but they didn't know what to do.. I tried everything we could think of and still there's no xbox live connection.

So, xbox support upgraded my case from Europe to US Support in the hopes they would know anything. If I don't hear anything by tomorrow I'm getting my xbox repaired. You should call support as well.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

What is your router?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

When you run the Xbox live connection test on your Xbox, what messages does it give and where does it fail?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.