Can connect to Internet but not Xbox live

Had problems connecting to x box live, am getting out to Internet but failing when connecting to live. Installed update using USB but still unable to get out. Getting an error status report of the following: W: 0000 - 0021 X: 0000 - F001 Y: 30A8 - 4840 Z: 0000 - 0000 ID 0006 - 0001 L: 8015 - 190E Q: 8007 - 0435 T: wireless Then gives IP address, network name and finally: S: WAP2 C: 1
 

Question Info


Last updated July 4, 2018 Views 15 Applies to:

Greetings, AbsorbedShelf70! Very sorry to hear about your situation. Can you fill out the information at the bottom of this page and post your answers in this thread: forums.xbox.com/.../155724.aspx ? This will help us get to the bottom of the issue. Thanks in advance!

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If you don’t see a sticky for your exact issue, feel free to make a new post. When posting, save yourself some time and answer these question up front. If you don’t know to the answer to a specific question, that’s okay, but please try and answer as many as you can. By providing this info, you’ll give the community the tools they need to help resolve your issue.

What Country/State/Province do you live in? Ireland

Modem brand & model number: Motorola 2247-62-2EIR 00249B06AA0 157079857824 Type:0X00

Router brand & model number: 

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?internal

Things you have tried: 

Is UPnP Enabled? Yes/no/Unknown unknown

Do you have a NAT error? If so, what is your NAT?no

Any Error Codes you encounter: 

Who is your ISP(Internet Service Provider)? Eircom

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:0000-0021

X:0000-F001

Y:30A8-4840

Z:0000-0000

ID:0006-0001

L:8015-190E

Q:8007-0435

T:Wireless

D:192.168.1.254, 0.0.0.0

S:WPA2

C:1

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