I've just bought a renewal for Gold membership on the Xbox website and my account shows this now on the Xbox website.
Tried xbox live connection test and all the support to solve the problem and still can not connect to xbox live.
Used xbox live before as well as renewing subscription before so it's strange I can't connect now.
I have also tried just connecting to another free account that is not gold member and I get the same connection problem.
What Country/State/Province do you live in? HK
Modem brand & model number: PCCW/ EX7822r+
Router brand & model number: BUFFALO AIRSTATION WHR-G300N
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? No
Things you have tried:
Everything from restarting, port forward, calling ISP, removing HDD, reset cache etc..
Is UPnP Enabled? Yes
Do you have a NAT error? If so, what is your NAT? No
Any Error Codes you encounter:
Gears of war 3 update get the following error code: 397F - 000 - D080 - 0200 - 8007 - 2751
Who is your ISP(Internet Service Provider)? PCCW
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 000B
X: 0000 - F001
Y: 30A8 - 4840
Z: 0000 - 0000
ID: 0006 - 0000
L: 8015 - 190E
Q: 8007 - 0435
I will try to migrate my account to my friends machine to see if I can connect to xbox live on his machine.
Hopefully it's not my xbox that is the problem.
But if anyone can help or knows how to fix please advise, thanks.