Can 't buy a game, got enough €

Hi everybody,

today i bought a prepaid-card for the xbox 360: 25€. I wrote the code but now i can t pick the money on my account. The money is grey. Normally it is black in the options. So it is not enabled.
https://u-img.net/img/3968Bh.jpg

If i accept the buy there s a message "u dont have enough money. Statuscode 8013AB07" - but this is nonsense. I got the money, but i can t pick it - wtf!

if i choose payment options this money is also not enabled. https://u-img.net/img/5962Pq.jpg

Please help me... :(

Sorry, my english isn t the best!

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

oh i got it. there s a message at the support-website of xbox.

u-img.net/.../3075An.png

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.