I am absolutely outraged at the fact i phoned up microsoft asking about the £10 upgrade in the uk. All I wanted to know was can you upgrade it if you buy it from online stores or any other supermarkets that are selling it. I have read forums on websites that yes this is possible only if you buy it from game and you keep the receipt, and I ave also read forums that say you can do this at any shop you buy it from. i phones customer support having to wait about 5-10 mins then getting through to someone who immediately said to me "so you want to refund your game sir". i then told him what i wanted to know and put me on hold. a couple of minutes later i was then informed that call of duty ghosts "isn't real". then I had to wait another few minutes for him to ask someone about this. is it really this hard microsoft to tell a customer what they want to know instead of telling them alot of rubbish? all i wanted to know was can you upgrade the COD : GHOSTS XBOX 360 EDITION TO THE XBOX ONE EDITION? i then asked can i do it from my local supermarket, again i was told nothing. the man i spoke to had no idea of what he was talking about or how to find out this information. i then hung up the phone absolutely astonished at the fact 20 minutes of my time was wasted because no one knew what i was talking about. i would like this sorted as it could affect badly and alot of people could be outraged by this.