BUG in parent account update

Hi everybody, I am having a problem since about 3 week.
I state that I took out the Xbox 360 from approximately 2 years of inactivity and when I logged into my account and tried to connect to Xbox Live has appeared to me a message:
"The parent account is not valid. Update your account parent or stay offline."
I press ' A' because I want to update this account. (NOTE: I am 21 years and don't need a parent account)
So, I create a new Microsoft account (it doesn't accept my main because the email has to be different from the parent account).
I insert the email - then my password - confirm the data - agree to the Terms and Services
I press again ' A' to make the change effective
Start uploading and ... "Xbox Live is temporarily unavailable. Please try again later "
This message appears from two weeks. I tried again and again but this message, at the end of the process, remains.
I even created a second account Microsoft to try again.
I created a second account on the Xbox - to understand if it could be a connection problem - but the connection works.
I contacted support via chat of Xbox 2 times and they told me that they passed the problem to " specialists " and that will be solved soon.
Unfortunately, the problem persists .
Is there anyone who can help me?

I think it is a simple problem to fix if there the possibility to edit parent account by web! But I didn't find it!

Thank you very much in advance!
 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Oh - the problem seems solved now :)

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