Brother's 1 month didn't renew after I put him on family pack.

My brother had created a free one month gold account. And a week later I made a family account and threw that GT on there. Well his one month expired today but it wont auto renew even though he's in my family pack. What do I do?

 

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Last updated July 5, 2018 Views 0 Applies to:

Edit: I just checked my family center and his account is actually out of there now. WTF!? It said his one month would auto renew once it expired.

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Typically you only get the free month if during the account creation process, you don't enter any payment details or redeem a pre-paid Gold card. So the account not automatically renewing is quite normal.

Even if it were set-up to automatically renew during the account creation, which I'm still not sure is possible if you get the month's trial, it would have been 'delayed ' as you've made him part of your Family Pack Gold subscription.

So in short; it could automatically renew if he is removed from your Family Pack.

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