Broken hard drive

So I pay 300 for the new xbox. Pretty swag right? Now after not even a year of use, my hard drive just says unformatted all the sudden and POOF. 11 months of all my games, DLC, and unlockables that I could only get at a specific time are GONE. I have my xbox out on top of the shelves it's on, nothing within two feet of it in either direction, and it's sideways instead of vertical. Great product quality Microsoft.
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Try sending it in for repair and every thing you have bought is saved in your downloaded history Which is in Manage accounts just redownload it

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If the hard drive failed within the first year, it's covered by the warranty. Pull the drive, ensure the console operates without it, then contact support and arrange for a replacement.



You should also consider getting an extended warranty as well as backing up the save files you can back up to a USB Memory Unit

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.