Brighthouse Whole House DVR & Xbox One

Went round and round with Microsoft & Brighthouse trying to get the Xbox One to recognize my Samsung "Whole House DVR" from Brighthouse.  Even returned an Xbox One to Game Stop, thinking it was broken.  If you have a set top box, SMT-H3272, Xbox One will NOT recognize the video signal.  Trade it in for a Scientific America DVR. Discussed this with representative from Brighhouse, and he said what we do other than hooking up the box to the TV was OUR problem, not theirs.  No interest in following up or discussing this with their help desk.

 

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Last updated July 4, 2018 Views 3 Applies to: