BRAND NEW headset adapter not working after using once.

So I got a BRAND NEW headset adapter in the mail today. I plugged it into the controller, updated said controller and it was fine until I shut the Xbox off for about an hour. now it doesn't pick up the adapter at all and the adapter doesn't seem to be working. Also, since I have already updated the controller I am unable to update it again to see if that works.I have tried different Mics and cords but nothing seems to work. Did I get a bad adapter? Or is there a way to un-update my controller so I can try it again without resetting the whole xbox to factory defaults? otherwise I am going to send the adapter back and get a new controller (not that I want to spend the extra money since I just got the adapter).

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:
Answer

Odds are it's the adapter that's faulty.  Where did you purchase it from?  Are you able to return it for an exchange?

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