Brand new 4gb slim wont connect to live out of the box

What Country/State/Province do you live in? U.S. Michigan
Modem brand & model number: N/A
Router brand & model number: Netgear
Network Connection Type: Wireless/Wired: Both
If Wireless, what type of encryption are you using? WPA2
Things you have tried: Connecting through ethernet, wireless, and directy to the router
Is UPnP Enabled? Yes/no/Unknown: No Idea
Is NAT Type Open? No Idea
Any Error Codes you encounter: W: 0000- 000B

X: 0000- F001

Y: 00C2- 03E0

Z: 0000-0000

ID: FFFF- FFFF
What type of internet do you have? Cable/DSL/T1/3G?: Regular Comcast high Speed
Who is your ISP(Internet Service Provider)? : Comcast
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? : When i test my connection i get everything fine and fast until the bar between internet and xbox live in which i get 1/3 rd of it then it fails and says theirs a problem with my connection, and that "your console is connected to the internet but cant contact xbox live" blah blah blah. Well i reset my router,modem, and console countless times, i connected by xbox to the modem and shockingly i didnt get a xbox live connection. Right out of the box, when i bought this system ealier today it wouldnt connect during the setup peroid, its really irriating considering i was just playing my old premium white xbox 360 right before and was on live. I cant believe i bought a brand new slim and it wont connect to the internet........ BTW my desktop and laptop work without a problem connected to my router.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

When you connected your router to the modem, did you power down the modem for at least 10 seconds, to restart it? If not, you'll be unable to establish a connection. Also, what exactly does the "blah blah blah" say in the error message? Having that info would help.

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