We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Please confirm the transaction went through properly, and you were charged to begin with. In certain cases when error's occur you are not charged completely and are refunded. You can do so by visiting your transaction history
Once you've confirmed you were charged you can then contact phone support to see if they can refund this for you so you can try again at a later time
or see if they can perhaps fix the issue. You're not the only one that's gone through this with regards to purchasing a membership and not getting what you paid for. It seems like it's an error going around since last night and it's being worked on.
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