Bluray discs not detected

Blu ray discs are no longer being detected by my console. The error code I get is 0x8080002. Games and DVD's play fine. Have tried a hard reset, clearing persistent storage and turning off BD live but none of that worked. Is there anything else I can try ?

 

Question Info


Last updated July 4, 2018 Views 19 Applies to:

Try this:    

Uninstall Blue-Ray App.

Go to Settings>Disc and Blu-ray Settings

Make sure there is a check at 24 hz.

Scroll down to persistent storage, clear it.

Go back to the home screen.

Make sure no disc is in disc drive

Power cycle console for 10 seconds

Power drain, and unplug everything

Wait for the light on PSU to disappear

Reconnect cables in this order: HDMI (both, if necessary), Kinect, Ethernet (if necessary),  Power cord to console and directly to wall, (if possible.)

Restart console

Download Blu-Ray player app

Go to home screen, and test:  

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Unfortunately didn't work although some of my Blurays sometimes play. My son is going to take the discs that won't play to try on his mates Xbox one.  

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