Blu Rays and DVDs won't play - Error 0x80070006

My console has worked great since 11/22 but as of 12/18, Blu Rays and DVDs will no longer play on my Xbox One. When I try to play a movie, I get error code 0x80070006. Games however still work for now. Two reps have tried to help me troubleshoot the issue with no success. Is anyone else experiencing this issue?

 

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Last updated July 4, 2018 Views 11 Applies to:

Im sure the troubleshooting included this but ill recommend it anyway....

Set you power mode to Energy Saving and not Instant-On and then Delete the blu ray app by highlighting it and hitting start, and then turn off the system and leave it off for a min.  Start it back up and redownload the app and see if it works.  Instant on is a standby based shutdown so the RAM never get rebooted.  Energy Saving may take longer to startup but it helps with alot of issues.

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I have the exactly same problem. found no solution yet :(

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My Xbox One has also stopped playing Blu Ray and DVDs discs. I get the same error code.

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My Xbox one has an error message and will not play Blue Rays and DVDs :( Is there anyone or Customer Support finding any solutions to fix this problem? Please let me know, Ty

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Hey there, HisTomb360141! This thread is a bit old. If you could, please post up a new thread detailing what you're running into, any error messages you may be receiving, and troubleshooting you've already completed. This way we can get you the individual support that works best on the forums. :)

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