Blu Ray Movie Stuck on Loading Screen

Upon putting a Blu-ray Disc into the machine and loading the app, the console doesn't load the content. It's currently stuck on the loading screen with the disc drive searching the disc. Anyone else have this issue?
 

Question Info


Last updated July 4, 2018 Views 488 Applies to:

i had similar was because i had my xbox plugged into a hd pvr 2

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

My Xbox one is plugged directly into the tv using the HDMI cable provided.

I am going to try to reinstall the Blu Ray app, but if anyone has experienced the same issue, it might be nice to know its a more widespread issue. The Blu Ray isn't 3D, which I know is not supported, so I'm at a loss for why it isn't working.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am having the same problem.  Put in the Blu Ray and I hear the disc, but video is stuck on load screen. Does anyone have a fix for this? After my Kinect died, this is even more frustrating.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm having the exact same problem (my Kinect has also died for some unknown reason). Currently with online support but nothing seems to be solving the issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same exact issue I can hear the disk in the background(audio) and stuck on the blu ray player screen my kinetic also died as well if I have to send my xbox back I'm gonna ***

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Try clearing the persistence memory in the blu-ray settings.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ran into the same problem... clearing persistent memory did the trick.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.