Blu-ray drive not loading any disc (and making a lot sping noise)

I just arrive home and turn on my Xbox One to play with some friends.

I inserted the Call of Duty disc on the console and the drive starts to make a lot sping noise. After 30 seconds I received a message that the disc can't be loaded.

I change the disc (Rise)... Same thing again.

The telephone support in my country is offiline (just office hours), so I came here.

Anyone?

Thanks a lot!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi NeeoViper.

I don't understand your description of the noise.  Any abnormal noise is cause for concern.

Follow the steps here: support.xbox.com/.../disc-error

If that don't help  please go to support.xbox.com/.../contact-us

You can use that link to get to live Support chat, and even have them call you back.  Let us know how you make out.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for the quick reply.

But the error is not with the disc (is clean and perfect, it's new).

When I insert any disc the drive start to spining, make a really right spining noise, and the disc can't be loaded.

Maybe I'll to wait until tomorrow to get a telephone support and ask for help or a replace.

I already tried clean the discs. Unsuccessful.

Thanks man!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.