I need to setup a passcode to block all purchases from xbox marketplace.
My ten month old pushed some buttons on the remote and for the second time purchased content using microsoft points, that I do not want.
I was told by phone support that even though the download was cancelled, I do not have any recourse available except to contact the xbox team that monitors this forum. I was told that the only way to block purchases is to not log into Microsoft live. Once logged in no blocking mechanism is available. The also had the audacity to tell me that my 10 month old should have read the warnings and not pressed the purchase button!!!!! Apparently adequate warnings are provided for even a 10 month old to know better!
Even though I love xbox Marketplace and use it frequently. I have decided not to purchase any content from Marketplace, and not to purchase the new Microsoft phone, until this issue is resolved.
I expect two actions: 1) Microsoft to issue me credit for the unauthorized purchase. 2) allow me to passcode the purchases in marketplace using family controls.
Thank you. Looking forward to receiving a response.