blocked family settings

i have purchased a pre owned xbox as a second console. i cannot connect to xbox live with it as it is blocked in the family settings, however i do not have access to unblock it as i obviously do not have the previous owners pass code. i have tried formatting the hard drive, and also transfering profiles from my original system. Does anyone know how i can unblock it again please?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hello! You will need to contact our Phone Support team to have the pass code removed. To reach them, follow the prompts here: support.xbox.com/contact-us

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