blocked family settings

i have purchased a pre owned xbox as a second console. i cannot connect to xbox live with it as it is blocked in the family settings, however i do not have access to unblock it as i obviously do not have the previous owners pass code. i have tried formatting the hard drive, and also transfering profiles from my original system. Does anyone know how i can unblock it again please?


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hello! You will need to contact our Phone Support team to have the pass code removed. To reach them, follow the prompts here:

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.