Blank screen update reassurance

I rang up twice first time they said there is a update to fix this problem rebooting won't damage the console and then second time said hardware failure I mean what is it supposed to be
 

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Last updated July 4, 2018 Views 0 Applies to:

So what did you find out? Is there a fix ?!

They said leave it running they are trying to correct it automatically I say leave till tomorrow no changes it's repair time

How will they be able to fix it if it's not even connected to the internet yet ?? Smh at MS.

I guess I'll leave it running. I left it overnight and it shut its self off.