Black screen while game is loading!!!

I have xbox 1.  COD Ghosts starts to load then the screen goes black.  I've powered it off, and tried ejecting the disc and putting it back in.  The game still won't load completely.  An ambassador couldn't help, anyone know what the problem is

 

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Last updated July 4, 2018 Views 9 Applies to:

Check your Hdmi cable to make sure it is secure and free of damage.

If this does not fix the problem try power cycling your console. You can do this by following these simple steps.

•Press and hold down the Xbox button on the front of your console for eight seconds to completely power it down.

Wait 30 seconds.

Press the Xbox button on the front of the console to turn it back on.

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Remove the disc (if it's a disc version) from the console. Hold the power button down for 8 seconds until the Xbox powers itself down. Unplug the power from the wall after shutdown and wait 30 seconds. Plug the console back in and hold the power and eject button for ten seconds to power it up. Insert disc (if it's a disc copy) and it should get past the black screen.

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If these steps do not work I think your Ghost data may be corrupted.

In this case you will want to uninstall by following these steps.

•Start from Home (press the Xbox button on your controller to go Home).

Go to My games and apps.

Highlight the content that you want to uninstall.

Press the Menu button on your controller.

Select Uninstall.

•now re install your ghost and make sure to leave the game alone completely until install is complete 100%

Games tend to be fussy if they are played while installation is in progress.

Let me know if these steps help

-Listed

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Why would OP hold the eject button?? While powering on???

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He stated he gets visuals at first. This is for a blank screen from the get go.

OP if you hold the eject with power button you will be rebooting into a low resolution mode which can be manually changed after. There is more info about this method here: support.xbox.com/.../tv-or-monitor-screen-is-blank-while-connected

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