Black screen upon pressing home button

This only seems to occur when using the button. Using voice commands work fine. But the black screen persists until you unplug the console and let the power completely cycle. This is extremely annoying.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

This is a known problem, which is going to be fixed (at least hopefully) in the March 4th update.

As noted, the only solution right now is to do a hard reset. Instead of unplugging the console, hold the power button for around 5-10 seconds until you here a "click." Wait for the system to power down and the power brick color to turn amber. Now, turn the console back on.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same issues after playing a game. It's really annoying.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

As I wrote earlier today.  I have the same issue. I'm at my wits end with  this system.   From games quitting to home screen, to left stick breaking and now the black screen after the February patch.   I'm really frustrated.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.