Black screen flashing on xbox one

With frequency during games or watching something such as youtube the screen goes black and no audio for about 5 seconds. It is very annoying and disrupts rather mostly hardcore gamers. I'm sure this can be resolved in an update of the xbox one system. Microsoft please help me!

 

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Last updated July 3, 2018 Views 67 Applies to:

This sounds more or less like a hardware issue, try another hdmi if you haven't already.. Also check out your warranty at myservice.xbox.com     also make sure your plugged into a wall outlet and not a power strip

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I've tried on 4 different HDMI inputs. Unfortunately the warranty period has expired. I also have the Xbox 360 that has never given problem.

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This has started recently on my unit as well. I have changed all the HDMI cables, checked power cord. Done hard resets, tried all options of resolution.  This acts exactly like a video driver crash that recovers. I can not figure this out, I have put a fan near the unit, lowered the ac to make sure it's not a heat issue.  I have had to send my console in for repair twice since I bought it. Not very happy and not sure if I want to go through that again.

Any ideas?  I really do not want to reset the unit to factory and start all over.

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I have the same problem to. I had a refurbished one that did it so I paid the difference for a new one and it still happened! It usually only happens when I have it snapped though rarely ever full screen.

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Hey everyone!

Sorry to hear about the black screen issues! If the issue is continuing to occur, please make sure to try the following troubleshooting steps if you haven't already:

  • Press and hold the power button on your Xbox One console for 10 seconds.
  • Once your console has powered off, unplug the power cord and the HDMI cable.
  • Wait 5 minutes and then plug in your console and HDMI cable.
  • Power on your console and check to see if the issue is continuing.

If the issue continues, I also recommend trying a different HDMI and plugging your console into a different TV if possible. If the issue persists after trying your console with a different HDMI cable and TV please let us know the following information:

  • What troubleshooting steps have you tried already?
  • Are you participating in the Preview Program?
  • When did the issue start?
  • Where does the black screen flashing issue occur? (In-game, on the Dashboard ect)

Give the suggested steps a try and be sure to let us know the requested information. Thanks in advance!

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