Black Screen after turning on console.

Need help guys, just turned my xbox on and I get the green animation for a few seconds and then it goes to a black screen. If I keep my finger in the controller button the option to turn off the controller or console comes on screen so I know that it is not my tv. I have done a hard reset about 5 times but it makes no difference. This console is less than 6 months old, I believe it is the new update that may have caused it. I am on the preview dashboard so that is the only thing that I can think has harmed the console. Any ideas how to fix with sending it in for repair.


Question Info

Last updated July 4, 2018 Views 17 Applies to:

Hey Mac! Im sorry to hear you're having this problem! But with issues related to the Preview Program we ask that you post them here->

Here you can get better help with you're issues with the new updates!

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