Black Screen after turning on console.

Need help guys, just turned my xbox on and I get the green animation for a few seconds and then it goes to a black screen. If I keep my finger in the controller button the option to turn off the controller or console comes on screen so I know that it is not my tv. I have done a hard reset about 5 times but it makes no difference. This console is less than 6 months old, I believe it is the new update that may have caused it. I am on the preview dashboard so that is the only thing that I can think has harmed the console. Any ideas how to fix with sending it in for repair.

 

Question Info


Last updated July 4, 2018 Views 17 Applies to:
Answer

Hey Mac! Im sorry to hear you're having this problem! But with issues related to the Preview Program we ask that you post them here-> forums.xbox.com/.../default.aspx

Here you can get better help with you're issues with the new updates!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.