We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
2) Go to Settings - pick System - choose Storage - pick All Devices - choose Gamer Profiles
3) pick the gamertag choose Delete, and pick Delete Profile Only.
This deletes the profile but leaves saved games and achievements. Now, re-download your profile.
1) Tap the silver Xbox Guide button
2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.
3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.
4) Enter the password for the Microsoft Account.
4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.
5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).
6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
7) Sign in, and retry.
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