billing stuff

i got on my xbox and it said its suspended and it said your membership is suspended due to a problom with your payment option to continue your membership edit the payment option or use a new one. idk why it said this or why xbox live suspended cause i used a prepaid 3month gold card.. WHYYYYYY ?????????????


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Hello, please visit and make sure that your billing details are correct as well as the payment method on the account being correct with no outstanding balance on the account. If you've checked both then please contact XBOX Support for your region.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.