Billing Information Error led to Suspension

My account Comeliness has been suspended because of an error with my billing information. When I gave this account gold I used an American Express gift card. Later when my card's money was all out I still had Gold membership. I didn't understand how. Then a couple of days ago my account said it was suspended. This was because of a payment option error. It said for me to become unsuspended I must edit my payment options. I attempted to delete my credit card but it did not allow me to. Later I attempted the same on xbox.com and I found out the problem. On my xbox my security code was 0051(on the front and above the credit card number) while my security code on xbox.com was 717, which is located on the back of my gift card. I was not able to use that security code on xbox and I  couldn't use 0051 on xbox.com. I can't change the security code and all i want is my account unsuspended. I did not intend for this "glitch" to happen and I can't find a way to change my payment options. I just want a silver unsuspended account and if there is anything that I can do to help my problem please inform me. Also I attempted to post this on the suspension section but my post was removed because it was not a code of conduct suspension. Please help!

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hello,

To be able to delete the current card you will need to add a new one, try retyping all the information of your card with the correct security code and then you will be able to delete the old one off.  

Justin C.
Microsoft Office Specialist

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