billing errors

i cannot acces x box live as i have a billing issue with one of my cards, i am unable to change my payment option as it comes up with an error everytime i try to delete the current option or when i try to update the pyment option, so i went onto xboxlive.com to try and resolve the billing issue but i keep having to verify my account with security codes sent to an email address, when i finally manage to log and click manage billing it comes up with  screen that says oops you have found a glitch, i was advised to wait until the problem fixed itself but that was about 4 hours ago and i am getting angry with the entire system, please help me

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Sorry to hear that you're having issues changing your payment info.  However, if you contact support they should be able to help you out here.

support.xbox.com/contact-us

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Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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the same  thing is going on with me right now and it sucks....i was in the middle of zombies on round 15 on tranzit and it kicked me off live and now i cant edit anything thanks to the suspension and the glitch problem...we are gonna have to call them at 9 am....theres nothing we can do till then man :(

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