like a lot of folks, i suddenly found my optical drive noisy and unable to read disks. so i sent the machine back for a repair. and wow, what a catastrophe that has been.
i sent it back on 3/17. today is 3/27, and the console now seems hopelessly lost.
i was told the repair was completed on 3/23 and the item was marked as shipped, with tracking number for Fedex. But three days later, that tracking number remains invalid on Fedex's end. They say it doesn't exist.
I've had six conversations via the online chat with system support, and two by phone. The responses have ranged from cheery assurances the matter would be corrected within the hour to idiotic nonsense about how they put placeholder tracking numbers on the package for some unfathomable reason.
One rep. argued with me for a good 20 minutes before he agreed to give me the phone number for support that i was asking for, so i could bypass the online chat.
But don't think the phone system is better. You'd have more luck talking to your Kinect.
One woman escalated my case to some advocacy team and said to expect a response within a couple days. A few hours later, I called back to make sure that she'd set up this escalation properly, and the new guy on the line told me it could take 14 business days before anyone even gets back to me. That's today, 3/27. So by the time someone returns my call, what, a month will elapse?
Finally, I went back to the support chat and got a supervisor in on the conversation. And she insisted the console had been repaired on 3/26 and was awaiting shipment.
Her own system says it was fixed and shipped out on 3/23. So which version of events is true, and which isn't? My guess is it's all a line of garbage.
And so, I'm trying to figure out what to do next. I will say that you'll be seeing a version of this posting in as many places as i can distribute it, since I want owners and potential owners to be forewarned.
And I have to say, if this situation isn't resolved to my satisfaction and fast, I'll almot assuredly be dumping this thing on eBay if I ever even see it again. Playstation 4 beckons.
Microsoft should be ashamed of itself for giving the runaround to people who invest hundreds of dollars in these state-of-the-art systems.