Service Request number:  1215057703


Dear Justin,


My name is Carl with the Xbox Customer Care Advocacy Team. I'm sorry to hear that you are having trouble with a promotion after the Beta and I'd like to help you resolve this issue.  I understand that you were unable to access the forums.

I've reviewed the information in your service request and I'd be happy to help you.  All recognized participants that receive items have the items added directly to their accounts.  If you did not receive an item then that means you were not officially part of the Beta.  I'd suggest checking your Avatar area under your helmet section for the item if it exists ( or whatever area the item would likely be ).  I regret to inform you that my team has no insight into these avatar items and cannot supply tokens for them.


Thank you for your patience and understanding.  If you have additional questions about your issue or additional information you will want to post in this forum.


Thank you for your interest and participation.  I hope that you find a speedy resolution to your avatar issue!






Xbox Customer Care Advocacy Specialist

Customer Advocacy & Exceptions Management Team


Question Info

Last updated July 5, 2018 Views 0 Applies to:

If you are asking about the beta 2013 Avatar T-shirt, have you tried going to ? That is where you would need to go in order to claim it.

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