being returned to single player / disconnected from xbox live alot.

Hi, I have a new wireless xbox, bought new boxing day, over the last few weeks it keeps dropping xbox live connection, or I connect but there are no other players in the session. my brother's xbox is working fine (older elite) he's on a wired connection, so I've tried that but it makes no difference. is it my xbox that's playing up?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

I've just gone through all the trouble shooting for NAt settings, Upnp, DNS,

Going to try another router, an older one.

Signal strength on the xbox is lowest bar, laptop next to xbox is getting a good (3rd or 4th bar) on the wireless, again the wired connection also is a poor connection. Anyother trouble shooting I can do before I box the xbox up and go back to the shop?

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Hi,

 

Please read:- forums.xbox.com/.../9.aspx

 

And post back your details in full (the bits that are in bold on that post) so that people may help

 

If you are wireless can you also state whether you are using the white or black external adapter or the Xbox 360S Internal adapter

 

For help with your wireless signal try changing the channel on the router:- http://www.unofficialguidetolive.co.uk/faqs/114-troubleshooting-and-improving-wireless

 

Thanks

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What Country/State/Province do you live in?

UK

Modem brand & model number: dont know

Router brand & model number: dont know

Network Connection Type: Wireless/Wired

Wireless, but have tried both.

If Wireless, what type of encryption are you using?

no idea

Things you have tried:

Is UPnP Enabled?

Yes

Is NAT Type Open?

Yes

Any Error Codes you encounter:

no

What type of internet do you have? DSL

Who is your ISP(Internet Service Provider)?  

Orange

When you run "Test Xbox LIVE connection" what is the exact message shown on screen?

it connects, no errors, nothing. perfect. only when actually using the connection im consistantly being kicked

done, hope that was worth the effort and someone can help

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Without the make/model of router its not going to be possible to help, it will be printed on a sticker underneath

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