being charged for free account

i have xbox live free, i was charged 9.99 for it, so how is it i'm charged for something that says free?


Question Info

Last updated July 5, 2018 Views 3 Applies to:

CoffeeMonk2905 hey there.

You can check your billing history here to see what you were charged for. Please review your history and if you are certain at that point that you did not make the purchase (or anyone else who has access to your console) then you will need to contact phone support and be put through to the billing department for further assistance with this matter.


Hope this helps,


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