I recently purchased an xbox from craigslist for my kids and it came with some games. The xbox live account was suspended permanently and the xbox got banned. Now I’m out $100 for the Xbox and $108 for the Xbox live family membership. This makes no sense I tried calling Microsoft and they will not provide me with any detail. Please help me with this situation. I own 3 other Xbox consoles and never had any issues. I also have a brand new 2012 model and now I have to pay for a new membership. Please help me ratify this issue.
sorry forgot to add my name tag is (mod removed) and the email is (mod removed).. Even my email is hosted by microsoft office365